Have you been putting those CRM optimisations to the side? Now is the time to use your FY23 budget to boost your existing platform. Upgrading and optimising your Salesforce CRM has many advantages, including gaining valuable insights into customer behaviour and preferences and allowing you to identify new opportunities for cross-selling and up-selling. Plus, reducing…
We all know that delivering exceptional customer experience leads to increased revenue. But have you ever wondered who deserves credit for these successes? Marketers might say it’s their advertising campaigns and branding efforts, while product teams could point to specific features that boost customer satisfaction. And, of course, sales teams will claim they’re bringing in…
Innovation creates opportunities for greater efficiency, cost reduction and a more committed and productive environment. With so many excellent innovative workplace practices floating around, it can take time to figure out which are worth pursuing. So we thought we would suggest our favourite 3 to help get your innovation started in 2023! There’s one to…
How can you prepare your business for the upcoming holiday season? Embrace automation! Automation takes care of the busy work when your team is away, including marketing emails, social media, customer communications, moving data between applications, or pulling data from your website for analysis when you return. Start by creating a plan for December and…
They take time for themselves. There is something singular about successful entrepreneurs – they are generally always busy and recognise that to be successful, it takes a tremendous amount of grit and sacrifice, yet the most influential entrepreneurs understand they need time for themselves to recharge. When they recharge – they can indeed be present for…
Have you hit a creative wall or noticed staff are disengaged, or your customer interaction is lagging? Instead of floundering or pacing in circles – Start tomorrow with a shot of energy and positivity to ramp up your business while improving your customer and employee happiness. Start a podcast Podcasting is the next frontier and…
The future for businesses was always going to be digital, but 2020 brought that inevitability forward quickly. By embracing technology, customer experience advancements and business intelligence in your strategy – your business and employees are better placed for the future. Here are four ways a small business can grow using Salesforce. Make better-informed decisions. You…
Ramp up your year with these hot tips. At the end of what was an extremely challenging year for your business and your employees- you might have hit a creative wall or noticed staff we’re disengaged, or your customer interaction was lagging. Instead of floundering or pacing in circles – Start the new year with…
We all have great ideas; some of us explore those ideas, some even build those ideas into side projects and hobbies, then there are the few that develop their great ideas into thriving and profitable businesses. How do they get there? Simple – They plan and are not afraid to search for the best advice…
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