Communication is key to staff happiness

Communication is key to staff happiness

Feel like your workplace internal communication could do with a do-over? When any business can provide positive communication, staff are more likely to feel valued, cared for and appreciated. Have an internal communications content strategy This lack of strategy and planning is alarming as an internal communication system without a clear-cut plan is bound to…

Why you need to align your employee experience to your customer experience.

Why you need to align your employee experience to your customer experience.

Is there a direct link between employee satisfaction, customer satisfaction and improved business performance? While most businesses focus heavily on customer experiences, you should never overlook your employee experience.  Here’s why.  Reason 1: Offering an excellent EX will result in delighted customers. From our experience – a happy and engaged employee will focus on improving…

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