Have you been putting those CRM optimisations to the side? Now is the time to use your FY23 budget to boost your existing platform. Upgrading and optimising your Salesforce CRM has many advantages, including gaining valuable insights into customer behaviour and preferences and allowing you to identify new opportunities for cross-selling and up-selling. Plus, reducing…
With Salesforce Digital Engagement, businesses can create a seamless customer experience and foster stronger customer relationships, ultimately driving customer satisfaction and loyalty. According to Salesforce, 84% of customers say the company’s experience is as important as its products and services. Salesforce Digital Engagement allows you to connect with customers instantly. It provides real-time support and…
Why does creativity mean productivity in the new workplace, and how can technology boost creativity? Creativity and productivity are no longer separate concepts but two sides of the same coin. By recognising the importance of creativity when looking to improve productivity and innovation, you can build a culture full of creativity and a ‘want‘ to…
How can you prepare your business for the upcoming holiday season? Embrace automation! Automation takes care of the busy work when your team is away, including marketing emails, social media, customer communications, moving data between applications, or pulling data from your website for analysis when you return. Start by creating a plan for December and…
In the last few years, tech advancements have cultivated entirely new ways for experts and patients to connect – from text messaging to video conferencing to virtual reality. Alongside this tech boom in healthcare, many small business owners have too started to embrace the value of the tech available in the workplace; we see more…
Thanks to the pandemic, a new set of consumer and workers’ expectations pushed industries into an unprecedented digital transformation – forcing companies of all sizes to rethink how to draw, retain, and manage talent.
Staying up-to-date on the latest social media trends can help fuel your marketing strategy, keep ahead of your customers and stay on top of trending items. So what can we anticipate for the future of social media, and how does that impact your marketing strategy? Quick Thoughts:➖ There are significant shifts towards prioritising privacy for…
What is the Metaverse, and what do you need to know about it? Simply put, a metaverse is a network of 3D virtual worlds focused on social connection. ➖ The Metaverse allows a new and radical democracy of space and physical presence – we can create spaces that will enable everyone – in even the…
According to Salesforce, here’s how to improve tech adoption for sales teams. Let customer-centricity drive tech adoption. Customer-centricity enables you to align your business’s processes and services with customer expectations. Keeping the customer journey and needs at the core of your digitalisation efforts can help you deliver convenient and personalised experiences – creating a stickiness…
With tech tools become increasingly influential in all facets of our lives, we’re starting to see more and more mental health providers adopting technology as part of their solution. In the medical space, advances in technology have enabled entirely new ways for specialists and patients to connect, varying from simple text messaging to video conferencing…
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