– Our key takeaways from the Salesforce Spring Release 2023. With rising costs, inflation, and increased scrutiny to the bottom line, businesses are under pressure to deliver success now. At the same time, customers expect seamless and personalised experiences from brands in every industry. The Salesforce Spring Release 2023 provides concrete solutions to help drive…
Salesforce has significantly updated its Sales Cloud, Service Cloud, Flow & Deployments, and Account Engagement products. Here we take a closer look at each of these products and the exciting new updates. Sales Cloud Sales features and productivity tool updates include: Service Cloud A range of customer service features and AI-powered tools have been updated,…
Innovation creates opportunities for greater efficiency, cost reduction and a more committed and productive environment. With so many excellent innovative workplace practices floating around, it can take time to figure out which are worth pursuing. So we thought we would suggest our favourite 3 to help get your innovation started in 2023! There’s one to…
How can you prepare your business for the upcoming holiday season? Embrace automation! Automation takes care of the busy work when your team is away, including marketing emails, social media, customer communications, moving data between applications, or pulling data from your website for analysis when you return. Start by creating a plan for December and…
In the last few years, tech advancements have cultivated entirely new ways for experts and patients to connect – from text messaging to video conferencing to virtual reality. Alongside this tech boom in healthcare, many small business owners have too started to embrace the value of the tech available in the workplace; we see more…
Thanks to the pandemic, a new set of consumer and workers’ expectations pushed industries into an unprecedented digital transformation – forcing companies of all sizes to rethink how to draw, retain, and manage talent.
What is the Metaverse, and what do you need to know about it? Simply put, a metaverse is a network of 3D virtual worlds focused on social connection. ➖ The Metaverse allows a new and radical democracy of space and physical presence – we can create spaces that will enable everyone – in even the…
They take time for themselves. There is something singular about successful entrepreneurs – they are generally always busy and recognise that to be successful, it takes a tremendous amount of grit and sacrifice, yet the most influential entrepreneurs understand they need time for themselves to recharge. When they recharge – they can indeed be present for…
Thanks to the implementation of AI in CRM systems, sales and marketing teams can now meet customers’ needs and predict what pain points they have. Here are some of our top predictions for CRM in the upcoming year. Link everything together: For each type of business, it’s important to be able to link your CRM with messengers, mailing…
According to Salesforce, here’s how to improve tech adoption for sales teams. Let customer-centricity drive tech adoption. Customer-centricity enables you to align your business’s processes and services with customer expectations. Keeping the customer journey and needs at the core of your digitalisation efforts can help you deliver convenient and personalised experiences – creating a stickiness…
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